Thank you for supporting Aisling Glass. Each piece is handmade with care and craftsmanship. Because of the nature of our work, we want to ensure our policies are clear and fair to both our customers and our small business.

Returns

Due to the handmade and often custom nature of stained glass, we do not accept returns on:

• Custom or commissioned pieces

• Items marked as “Made to Order”

• Sale or discounted items

For ready-made items (not customized), we accept returns under the following conditions:

• You must contact us within 7 days of delivery

• Items must be returned within 14 days of delivery

• The item must be in its original condition, unused and securely packaged

If the item is returned damaged due to poor packaging or handling, a partial refund may be issued at our discretion.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or was sent in error.

Refunds

Refunds are processed once we have received and inspected the returned item. If approved, a refund will be issued to your original method of payment within 5–10 business days.

For custom or made-to-order pieces, refunds are only issued if the item arrives damaged or there is a significant error on our part. In such cases:

• Please contact us within 3 days of delivery

• Include photos of the item and packaging for assessment

Damaged or Defective Items

We take great care in packaging our stained glass securely, but if your order arrives damaged:

1. Contact us immediately at aislingglass@outlook.com

2. Include clear photos of the damaged item and the packaging

3. Keep all packaging materials until the claim is resolved

We will work with you to either issue a refund, offer a replacement, or help with a repair, depending on the situation.

If you have any questions or concerns, please feel free to reach out.